Common issues and solutions
Having trouble accessing your account? - Try resetting your password - Check your email for verification links - Clear your browser cache and cookies - Try using a different browser - Contact support if issues persist
Reset your password: 1. Go to the login page 2. Click "Forgot Password" 3. Enter your email address 4. Check your email for reset link 5. Follow the link to create a new password
Verify your email: - Check your inbox for verification email - Check spam/junk folder - Click the verification link - If link expired, request a new one - Contact support if you don't receive emails
Troubleshoot video issues: - Check your internet connection - Try refreshing the page - Clear browser cache - Update your browser - Try a different browser - Disable browser extensions - Check if video format is supported
Payment problems? - Verify your payment method - Check your card expiration date - Ensure sufficient funds - Try a different payment method - Contact your bank if needed - Reach out to support for refunds
Can't enroll in a course? - Check if course is still available - Verify payment completed (for paid courses) - Refresh the page - Try again after a few minutes - Contact the course tutor - Reach out to support
Message issues? - Check your internet connection - Refresh the messages page - Verify the user hasn't blocked you - Check your messaging privacy settings - Clear browser cache - Try a different browser
Found a bug? 1. Go to Help > Contact Support 2. Describe the issue in detail 3. Include steps to reproduce 4. Mention your browser and device 5. Add screenshots if possible 6. Submit your report We'll investigate and fix it as soon as possible.