# Payment & Refund Policy
Last Updated: 6/14/2026
## Payment Processing
- Payments are processed securely through Stripe and Paystack
- We do not store full payment card details
- All transactions are encrypted
## Course Pricing
- Course prices are set by tutors
- Prices are displayed in the course currency
- Prices may change, but enrolled students pay the price at enrollment
## Refund Eligibility
You may be eligible for a refund if:
- The course doesn't match its description
- You experience technical issues preventing access
- You request a refund within 7 days of enrollment
## Refund Process
1. Contact support with your refund request
2. Provide your enrollment details
3. We'll review your request within 48 hours
4. Approved refunds are processed within 5-7 business days
## Chargeback Policy
- Chargebacks may result in account suspension
- Contact support before initiating a chargeback
- We'll work with you to resolve issues
## Currency and Taxes
- Prices are displayed in the course currency
- You are responsible for any applicable taxes
- Currency conversion rates apply
## Tutor Payouts
- Tutors receive payouts according to their payout settings
- Payouts are processed monthly
- Minimum payout thresholds may apply
## Questions?
Contact us at payments@one2one.com with payment or refund questions.