Privacy Policy

Privacy Policy Effective date: October 11, 2026 One2One respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you use one2one.cc and related features. Today, One2One runs in your web browser. On a phone, one2one.cc opens our mobile web version, which you can add to your home screen. Native Android and iOS apps are not publicly available yet; if we release them, we will update this policy before they launch. By using One2One, you agree to this Privacy Policy. If you do not agree, please do not use the platform. 1. Who We Are One2One operates a social learning platform for students and tutors in Ghana and beyond. For privacy questions, contact hello@one2one.cc or WhatsApp 0591186405. 2. Information We Collect Account and profile • Name, email, username, and authentication identifiers • Your age group (13–17 or 18 and older) and, for learners under 18, the date you confirmed a parent or guardian agrees — kept private and never shown on your profile • Profile details you choose to provide (bio, photo, study avatar, school or learning goals) • Phone number when used for wallet verification or account recovery Content and communications • Softbooks, comments, messages, course materials, uploads, and other content you share • LAMLA chat messages and study-session context you choose to send • Reports, support tickets, and feedback Usage and device • Pages and screens viewed, features used, searches, enrollments, lesson progress, and interactions • Device type, browser and browser version, operating system, IP address, and approximate location derived from IP (we do not ask for your precise location) • Cookies, local storage, and similar technologies (see Section 9) • Optional crash and performance diagnostics (for example via Sentry) when enabled in a release, which may include device and browser details and error stacks — not used to sell your data Payments • Transaction references, amounts, status, and One2One Wallet / Payment ID details processed through partners such as Moolre • We do not store Mobile Money PINs or complete payment card numbers on our servers From third parties • Sign-in providers (for example, Google) may share name, email, and profile photo subject to your consent with that provider 3. How We Use Information We use personal information to: • Provide, maintain, personalize, and secure One2One • Create and manage your account • Process enrollments, wallet top-ups, and tutor payouts • Power learning recommendations, Continue Learning, and LAMLA study help • Send service notifications, security alerts, and support replies • Enforce our Terms, Community Guidelines, and Content Policy • Analyze usage to improve performance and develop features • Comply with legal obligations We do not sell your personal information. 4. Legal Bases Where required, we process information based on: performance of a contract with you; legitimate interests in operating and securing One2One; compliance with legal obligations (including Ghana's Data Protection Act, 2012 (Act 843) where it applies); and consent where we ask for it (for example, optional marketing). 5. How We Share Information We may share information with: • Service providers that help us run the platform (hosting, authentication, video delivery, analytics, email, payments) • Tutors or learners when needed to deliver a course you enrolled in or to resolve a dispute you initiate • Law enforcement, regulators, or courts when required by law or to protect rights, safety, and security • Successors in a merger, acquisition, or asset sale, subject to this Policy Key partners include Supabase (authentication and database), Google (optional sign-in), Moolre (Mobile Money in Ghana), video infrastructure used for lesson and Softbook playback, and optional crash reporting providers such as Sentry when enabled. 6. International Transfers Your information may be processed in countries other than Ghana, including where our providers operate. We take reasonable steps to apply appropriate safeguards for those transfers. 7. Retention We retain personal information while your account is active and as needed to run the platform, resolve disputes, enforce agreements, and meet legal obligations. When no longer required, we delete or anonymize it according to our retention practices. 8. LAMLA LAMLA conversations are used to generate study help for you and to operate and improve that feature. Do not paste examination-board confidential materials or other people's personal data into chats. LAMLA runs on OpenAI's GPT-4.1 mini model; your messages and the study context needed to answer are sent to OpenAI to generate replies. Our team does not read LAMLA chats, except when a conversation is reported to us for a safety problem or when the law requires it. Parents and teachers cannot see LAMLA chats in the app; a parent or guardian can contact us to request a copy or deletion of their child's data. For a plain-language explanation of where LAMLA's answers come from and what it can get wrong, see How LAMLA Works: https://www.one2one.cc/how-lamla-works 9. Cookies and Similar Technologies We use cookies and local storage to keep you signed in, remember preferences (such as appearance), and understand how One2One is used. You can control cookies in your browser; disabling some cookies may limit functionality. If you add One2One to your home screen, it uses the same browser storage. 10. Security We use administrative, technical, and organizational measures designed to protect personal information, including encryption in transit, access controls, and monitoring. No method of transmission or storage is completely secure. Use a strong password and protect your device. 11. Your Rights Subject to applicable law, you may have the right to access, correct, delete, or export personal information, object to or restrict certain processing, and withdraw consent where processing is consent-based. To exercise these rights, use in-app Settings where available, or email hello@one2one.cc / WhatsApp 0591186405. We may need to verify your identity before responding. 12. Account deletion You can permanently delete your One2One account without contacting us: sign in at https://www.one2one.cc/signin, then open Settings → Account → Delete account (https://www.one2one.cc/settings). This works the same on a phone or a computer. You will be asked to confirm with your username. When deletion completes, we remove or anonymize your profile, Softbooks association where feasible, messages you control, learning preferences, and session data, subject to the Retention section. We may keep limited records where the law requires it (for example payment or fraud records), or where needed to resolve disputes, enforce our Terms, or complete pending payouts. Deleted accounts cannot be restored. 13. Children under 13 One2One is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has an account or has given us data, contact hello@one2one.cc and we will delete it. Parents or guardians who believe a minor used One2One without their agreement can also contact us for deletion. 14. Learners aged 13 to 17 Most people on One2One are secondary-school students, so this section explains, in plain language, how we treat learners under 18. It applies on a phone and on a computer. How we know your age • We ask every account for an age group once: 13–17, or 18 and older. We ask at sign-up, when you finish setting up a Google sign-in, or in a one-time prompt for accounts made before we asked. • If you are 13–17, you must confirm that your parent or guardian knows you are joining and agrees. We record the date you confirmed. • Your age group is kept private. It is stored separately from your profile, is never shown on your profile, and is not visible to other users. • You cannot switch yourself to 18 and older later. Corrections go through our support team, so the protections below cannot be switched off by mistake. • Until an account tells us its age group, we treat it as under 18. What other people can see • Profiles on One2One are public, so learners can find and follow each other. Others can see your name, username, profile photo, bio, the Softbooks you post, and who you follow. • Your profile and your One2One Card ask search engines (like Google) not to list them, and link previews show your @username rather than your full name. • Your LAMLA usage stats are hidden on the public version of your One2One Card. • Softbooks you post are public. Anyone can see them, and longer posts and quizzes can appear in search results. Do not put personal details in posts, such as your phone number, home address, or where your school is. You can delete your Softbooks at any time. Who can contact you • Only people you follow back can start a private conversation with you. You can always reply in a conversation you started, and the One2One support team can message you. • Anonymous notes are only visible between people who follow each other. • You can block anyone and report any post, comment, or message. Our team reviews reports. LAMLA, the AI study assistant • For learners under 18, LAMLA follows extra safety rules: age-appropriate answers only, it never asks for personal details such as your address, phone number, photos, passwords, or Mobile Money details, and it never suggests meeting anyone or moving to another app. • If you tell LAMLA someone is harming or pressuring you, or that you are thinking about hurting yourself, it urges you to tell a trusted adult right away and gives Ghana's emergency number, 112. • As explained in Section 8, LAMLA messages are sent to OpenAI to generate replies, and our team does not read chats unless one is reported for a safety problem or the law requires it. Payments • If you are under 18, only pay for courses or top up your wallet with permission from your parent or guardian. • Family can top up your wallet with Mobile Money using your One2One Payment ID, so you never need to share their Mobile Money details. We never store Mobile Money PINs. What we do not do • We do not sell your personal information. • We do not show third-party adverts or share your data with advertisers. • We do not ask for your precise location or your contacts. For parents and guardians • You can ask us what information we hold about your child, ask us to correct it, ask for a copy of their LAMLA chats, or ask us to delete their account. • Parents and teachers cannot see a learner's LAMLA chats or private messages inside One2One. • Contact hello@one2one.cc or WhatsApp 0591186405. We may ask you to confirm that you are the learner's parent or guardian before we act, to keep their account safe. 15. Browser permissions Your browser asks you before One2One can use: • Microphone — only when you tap the microphone to speak to LAMLA, for example in NSMQ practice • Notifications — optional alerts while One2One is open, only if you turn them on Photos and videos are shared only when you choose a file to upload (for example a profile picture or Softbook media). On a phone, your browser may offer the camera as one way to pick that file. We do not request your precise location or access to your contacts. You can change these permissions at any time in your browser settings; the related features will not work without them. 16. Marketing We may send product updates and promotional messages where permitted. You can opt out of non-essential marketing using the unsubscribe link or by contacting hello@one2one.cc. Transactional messages (security, billing, enrollments) may still be sent. 17. Changes We may update this Privacy Policy. The effective date at the top will change when we do. Important updates will be posted in the app or on the website, or sent by email when appropriate. 18. Contact Email: hello@one2one.cc Phone / WhatsApp: 0591186405 Hours: Monday–Friday, 9:00–17:00 GMT (Accra) Website: https://www.one2one.cc/help/contact In-app: Help → Contact Support