Accessibility Policy

Accessibility Policy Effective date: October 11, 2026 One2One is committed to making learning usable for people with disabilities and easier for everyone. 1. Commitment We aim to meet Web Content Accessibility Guidelines (WCAG) 2.1 Level AA where reasonably achievable on our website, including its mobile web version. 2. What we work to support • Keyboard use on the website • Screen reader labels on core flows • Sufficient contrast and readable type • Text alternatives for meaningful images where creators provide them • Layouts that work across phone, tablet, and desktop, including zoom 3. User-generated content Tutors and learners control much of what is published. We encourage captions, transcripts, and descriptive text for lesson videos and Softbook media. 4. Known limits Third-party players, user uploads, and older screens may not yet meet our target. We prioritize sign-in, enrollment, playback, messaging, and payments. 5. Feedback If you hit a barrier, email hello@one2one.cc with: • What happened • The page, screen, or feature • Device, browser or app version • Any assistive technology you use We will make reasonable efforts to respond and to fix issues that block core tasks. 6. Ongoing work Accessibility is continuous. We review feedback and improve key journeys as the product evolves. 7. Contact Email: hello@one2one.cc Phone / WhatsApp: 0591186405 Hours: Monday–Friday, 9:00–17:00 GMT (Accra) Website: https://www.one2one.cc/help/contact In-app: Help → Contact Support